Shipping & Returns Policy – NoScentUS

At NoScent Naturals, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer the following return policy:

Shipping Information

$5 Flat Rate Shipping for all US orders! FREE Shipping on orders over $50!

Most orders are shipped directly from our warehouse within 24–48 hrs for your convenience and maximum efficiency.

Your product will arrive within 7 to 10 Business Days.

Returns Information

We offer a 100% Satisfaction Guarantee or your money back. If you don’t love it, you don’t pay for it! Please contact us for return requests.

Customer Satisfaction Guarantee

We stand behind the quality and craftsmanship of our products and value your pet’s health! Each of our products is designed to ensure quality, and we maintain strict quality control and handling procedures to ensure the freshness and efficacy of our products. Our hope is that your pets—and your household—will feel the love that goes into creating each of our products and experience a better quality of life because of our mission.

Our Satisfaction Guarantee Policy is Simple:

Our Return, Refund, Credit, and Exchange Policies apply to products purchased directly from NoScentUS, either from our website (noscentus.com) or our Amazon Storefront (NoScentUS on Amazon). Unfortunately, because we cannot control the actions of other retailers to ensure their compliance with our Quality Control and Handling Guidelines, we cannot extend our Satisfaction Guarantee Policy to purchases from other sellers or retailers who are not authorized to sell NoScentUS products.

If at any time during the first 60 days you are not completely satisfied or happy with your purchase, please contact NoScentUS Customer Care and provide your original purchase receipt to receive a full refund, credit, or exchange.

Our policy applies to all unaltered NoScentUS products sold to retail consumers in the United States by an authorized NoScentUS retailer and excludes sales by unauthorized sellers and promotional items not sold at retail.

How to Return Your Qualifying NoScentUS Product

Please contact our Consumer Services team by going to www.noscentus.com/contact
If you are unable to access this website, please call +1 (845) 493-1600 or email info@noscentus.com
for further assistance.